Getting in Touch
Our estate office is open for visitors Monday to Friday between the hours of 9.00am and 5.00pm except on Wednesdays, when we open at 10.00am to allow for staff training.
You can also contact reception during these hours by phoning 0151 606 6262.
Our Repair line is 0800 389 0625 and you can report emergency repairs 24 hours a day, 7 days a week.
Paying your rent
You can pay your rent:
In person at the office on Monday to Friday. We will also take any council payment (Council Tax, Housing Benefit Overpayments, Parking Fines etc.) and you can pay your rent by cash, cheque or with a valid debit or credit card.
At any Post Office with your plastic rent card.
Over the phone (0151 606 6262) using your debit or credit card.
By direct debit or standing order.
You can apply for help with payment towards all or part of your rent if you are living on a low income. Staff are accredited to help you complete an application for Housing Benefit. We will check that everything is filled in correctly and forward the form on your behalf.
Rent Arrears
If you find yourself falling behind with your rent arrears, contact us immediately. We will arrange affordable instalments so that you clear your arrears.
If you do not make an arrangement to pay arrears by instalment then we will always take court action and your home could be at risk.
Making a complaint
Our staff do everything they can to get things right, but we appreciate that very occasionally something can go wrong for you. Always contact us if you are not happy with the service you receive from us and we will do our best to put things right. If you remain unhappy, you can make a formal complaint either in person or over the phone.
Our formal complaints procedure can involve up to three stages depending on how long it takes to resolve the issue.
Finally, if you are still not satisfied that your complaint has been properly dealt with, it may be necessary to contact the independent Housing Ombudsman Service on:
Tel: 0845 7836 3630 (local rate)
Minicom: 0207-240-6776
Home Contents Insurance
Beechwood Ballantyne operate a home content insurance scheme for our tenants and residents who have bought their home under the Right to Buy. We have negotiated special rates with insurers and you can pick up a leaflet and application form at the estate office.
Home Support Team
We operate a Supported Housing Service in 148 of our properties which consists of 3 storey flats at Windmill Gardens, Westpark Gardens and bungalows in a variety of locations on Beechwood Ballantyne.
Older/disabled tenants living at these properties are supported by 2 Home Support Officers who help tenants to live as independantly as possile in their own homes. This can range from helping sort out minor problems such ad repairs to helping tenant's organise services from other agencies such as help with shopping, cleaning and personal care or benefits advice.
Our Home Support Officers also contact and visit all tenants on a reguar basis (at least once a week) to check on their welfare. A special team of Mobile Response Support Officers will attend to any emergencies outside of normal office hours (Normal Office Hours are: Monday to Thursday 9am-5pm and Friday 9am to 4.15pm.)
Adaptations
Beechwood Ballantyne recognises that elderly and disabled tenants may need adaptations to help them overcome difficulties in their home and to make it more suitable for their needs. For further information please contact the Central Advice and Duty Team (CADT) on 0151 606 2006 and ask for an occupational therapy assessment or contact BBCHA for further advice on 606 6262.
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