Tenants
Getting in Touch
Our estate office is open for visitors Monday to Friday between the hours of 9.00am and 5.00pm except on Wednesdays, when we open at 10.00am to allow for staff training.
You can also contact reception during these hours by phoning 0151 606 6262.
Our Repairline is 0800 389 0625 and you can report emergency repairs 24 hours a day, 7 days a week.
Paying your rent
You can pay your rent:
- In person at the office on Monday, Thursday and Friday. We will also take any council payment (council tax, library fines etc.) and you can pay your rent by cash, cheque or with a valid debit or credit card.
- At any Post Office with your plastic rent card.
- Over the phone (0151 606 6262) using your debit or credit card.
- By standing order by arrangement with your bank.
You can apply for help with payment towards all or part of your rent if you are living on a low income. Staff are accredited to help you complete an application for Housing Benefit. We will check that everything is filled in correctly and forward the form on your behalf.
Rent Arrears
If you find yourself getting behind with your rent arrears, contact us immediately. We will arrange affordable instalments so that you can pay off your arrears.
If you do not make an arrangement to pay arrears by instalment then we will always take court action and your home could be at risk.
Making a complaint
Our staff do everything they can to get things right, but we appreciate that very occasionally something can go wrong for you. Always contact us if you are not happy with the service you receive from us and we will do our best to put things right. If you remain unhappy, you can make a formal complaint either in person or over the phone.
Our formal complaints procedure can involve up to three stages depending on how long it takes to resolve the issue.
Finally, if you are still not satisfied that your complaint has been properly dealt with, it may be necessary to contact the independent Housing Ombudsman Service on:
Tel: 0845 7836 3630 (local rate)
Minicom: 0207-240-6776
Home Content Insurance
Beechwood Ballantyne operates a home content insurance scheme especially for our tenants. Residents who have bought their home under the Right to Buy can also join the scheme. We have negotiated special rates with insurers and you can pick up a leaflet and application form at the estate office.
Home Support Team
We operate a sheltered housing service in 165 of our properties including Greenacres Court, flats at Windmill and Westpark Gardens and bungalows in a variety of locations around the estate.
Older tenants at these properties are supported by a mobile warden team and have access to a 24 hour “lifeline” emergency system. A special team of wardens is employed to attend to any emergencies out of office hours.
A programme of events is organised at Greenacres Court including weekly bingo, soup mornings and occasional trips out.
Skip Service
We organise a mobile skip service so that tenants and residents can throw away bulky unwanted items free of charge. The service visits different parts of the estate on certain days. Details can be downloaded here.
Adaptations
Beechwood Ballantyne recognises that elderly and disabled tenants may need adaptations to help them overcome difficulties in their home to make it more suitable for their needs. You can download further information here.
